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Are customers responsible for any equipment maintenance or updates?

Yes, customers are responsible for the maintenance and care of any equipment provided by SwoopFiber. Here are the responsibilities related to the equipment:


  1. Equipment Care: Take proper care of the provided equipment to ensure optimal performance. This includes avoiding physical damage, exposure to extreme conditions, and protecting devices from potential hazards.
  2. Troubleshooting: If you experience issues with the equipment, perform basic troubleshooting steps as recommended by SwoopFiber. This may include power cycling the modem or checking cable connections.
  3. Security Updates: Follow any instructions provided by SwoopFiber for security updates or firmware upgrades to the equipment. Keeping software up to date is essential for security and performance.
  4. Returning Equipment: If you decide to discontinue SwoopFiber services, follow the instructions for returning any leased or rented equipment to avoid any associated charges.

For more information, contact a SwoopFiber representative at info@swoopfiber.com or 1-877-SWOOP-IT (1-877-796-6748).