Can I report issues online or do I need to call customer service?

To report a service outage or technical problem, you can report an issue using the customer service portal, by submitting a ticket at https://support.swoopfiber.com/tickets . Alternatively, you can contact a SwoopFiber representative at info@swoopfiber.com or 1-877-SWOOP-IT (1-877-796-6748).