How can I troubleshoot connectivity issues after installation?

If you're experiencing connectivity issues after the initial installation of your SwoopFiber service, here are some troubleshooting steps you can take:

1. Check Physical Connections: Ensure that all cables connecting the Optical Network Terminal (ONT), router (if applicable), and your devices are securely plugged in. Verify that power sources are functioning.
2. Restart Equipment: Power cycle the ONT, router, and any connected devices. Turn them off, wait for a few minutes, and then power them back on. This can often resolve temporary connectivity issues.
3. Review Wi-Fi Settings: If using Wi-Fi, check the Wi-Fi settings on your devices. Ensure you are connected to the correct network and enter the correct password. Restart your device and attempt to reconnect.
4. Run a Speed Test: Conduct a speed test via the CommandIQ app to check your internet speeds. If speeds are significantly lower than expected, contact SwoopFiber customer support for assistance in diagnosing and resolving the issue.

If the issue persists, contact a SwoopFiber representative at info@swoopfiber.com or 1-877-SWOOP-IT (1-877-796-6748).