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How can I understand the different charges on my SwoopFiber bill?

Understanding the different charges on your SwoopFiber bill involves reviewing each section for clarity. Here’s a general guide to help you interpret the various charges: 

    • Service Charges: This section outlines the standard monthly charges for your chosen SwoopFiber service plan. It includes the base cost for internet access and any additional services or features you've subscribed to.
  • Equipment and Rental Fees: If you're using equipment provided by SwoopFiber, such as a modem or router, the bill may include rental fees for these devices. Check this section for details on equipment charges.
  • Taxes and Fees: This section provides a breakdown of the government-mandated charges associated with your SwoopFiber service.
  • One-Time Charges: Any one-time fees or charges, such as installation fees or activation fees, are itemized in this section. Review these charges to understand any non-recurring costs associated with your account.
  • Promotional Discounts: If you are eligible for promotional discounts or credits, they may appear as line items on your bill, offsetting certain charges. Check this section to ensure that any applicable discounts are applied correctly.
  • Prorated Charges: If you made changes to your service plan, equipment, or subscribed to additional services mid-billing cycle, prorated charges may apply. These charges reflect the partial cost for the period in which the changes occurred.

To gain a comprehensive understanding of your SwoopFiber bill, carefully review each line item and refer to any accompanying explanations or footnotes. If you have specific questions about the charges, contact a SwoopFiber representative at 1-877-SWOOP-IT (1-877-796-6748) for detailed clarification.