How do I identify a service issue with my SwoopFiber connection?

Identifying a service issue with your SwoopFiber connection involves checking for specific signs and conducting basic troubleshooting. Here's a step-by-step guide:

1. Check Indicator Lights: Examine the lights on the Optical Network Terminal (ONT) and router. Different colors or blinking patterns may indicate various issues. Refer to the equipment manuals for guidance on interpreting the lights.
2. Internet Speed Test: Run an internet speed test using the CommandIQ app. Using another speed test may skew results. Compare the results to the expected speeds of your SwoopFiber plan. Consistently low speeds may indicate a service issue.
3. Device Connectivity: Verify that all connected devices are experiencing the issue. If only one device is affected, it may be a device-specific problem. If multiple devices are affected, the issue could be related to the SwoopFiber connection.
4. Check for Service Outages: Visit SwoopFiber's official website or contact customer support to check for reported service outages in your area. Scheduled maintenance or unforeseen issues may impact service availability.
5. Restart Equipment: Power cycle the ONT, router, and any connected devices. Turning off the power, waiting for a few minutes, and then powering them back on can resolve temporary issues.
6. Remote Diagnostics: SwoopFiber's customer support may conduct remote diagnostics to identify and address the issue. Follow their instructions and provide any requested information.

For additional support, contact a SwoopFiber representative at info@swoopfiber.com or 1-877-SWOOP-IT (1-877-796-6748).