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How do I reset my SwoopFiber equipment if I'm experiencing connectivity issues?

Resetting your SwoopFiber equipment can be a helpful troubleshooting step if you're experiencing connectivity issues. Here's a guide on how to reset the equipment:


  1. Check Cable Connections: Verify that all cables, including power and Ethernet, are securely connected.
  2. Restart the GigaSpire System: Power off the device, wait 30 seconds, and then restart it. Check for resolution of the issue.
  3. Inspect LED Indicators: Refer to the user manual to interpret the LED light status for system diagnostics.
  4. Access GigaSpire Interface: Utilize the built-in diagnostic tools via the web browser or mobile app for system checks.
  5. CommandIQ Diagnostics: For deeper analysis, use the CommandIQ app for detailed reports and status updates.
  6. Factory Reset (If Necessary): Reset the device to factory settings as a last resort. Follow the user manual instructions carefully.

If the connectivity issues persist after resetting the equipment, or if you're unsure about performing a reset, it's recommended to contact a SwoopFiber representative at info@swoopfiber.com or 1-877-SWOOP-IT (1-877-796-6748).