Is there a grace period for late payments, and are there any late fees?

If you miss your payment(s), your service may be disconnected and you’ll be subject to a reconnection fee. Your credit rating may also be affected.

You might be eligible for a one-time late payment fee credit. To be eligible, you must meet all of the following requirements:

• The late payment fee should have been charged in the last 90 days.
• You haven’t received a late payment credit in the last 12 months from SwoopFiber.
• You have been charged no more than four late payment fees in the last 12 months.
• Your account has not been set up for a payment arrangement.

Late charges of 3% compounded monthly, 42.58% per year (2% compounded monthly, 26.82% per year for Quebec customers), are applied to any overdue balance starting one calendar day after the date shown on your invoice.

Late payments are reported to the credit bureau and added to your credit report at least 30 days after the payment due date.

To avoid late payment charges in the future, we strongly recommend setting up pre-authorized payments. This will have a positive impact on your bureau and will help build your credit. Visit our support article to learn how to set up and manage pre-authorized payments.

Note: If a bill is delayed due to an issue on our end, your account is protected from being charged a late payment fee