What happens to my account if I upgrade or downgrade my service?

When you upgrade or downgrade your SwoopFiber service, several changes may occur in your account:

1. Service Plan: The primary change is the adjustment to your service plan. If you upgrade, you’ll typically gain access to higher speeds, additional features or increased data allowances. Conversely, downgrading may result in reduced speeds or included services.
2. Billing: Your monthly billing amount may be affected by the upgrade or downgrade. Be aware of any changes in pricing associated with your new service plan. 
3. Billing Cycle: Depending on when you make the change in your billing cycle, the adjustment in service and billing may take effect immediately or at the beginning of the next billing cycle. 
4. Contract Terms: If your current plan has a contractual commitment, upgrading or downgrading may impact the terms of your contract. Be sure to review any contract-related changes before confirming the switch. 
5. Additional Services: If you have additional services or add-ons, the availability and cost of these services may be affected by the change in your service plan. 
6. Access to Features: New service plans may come with additional features or benefits. Conversely, downgrading may result in the loss of certain features associated with higher-tier plans. 

It’s important to review the details of the new service plan before confirming any changes. If you have any questions or concerns about upgrading or downgrading your service, contact a SwoopFiber representative at 1-877-SWOOP-IT (1-877-796-6748) for assistance.