What should I do if I suspect unauthorized activity on my account?

If you suspect unauthorized activity on your SwoopFiber account, take the following steps to secure your account and address the issue: 

1. Review Account Activity: Check your account activity and billing statements for any unfamiliar transactions or changes. Report any suspicious activities to SwoopFiber.
2. Contact Customer Support: Reach out to SwoopFiber’s customer support as soon as possible. Inform them of your suspicions and provide details about any unauthorized access or changes to your account. 
3. Verify Contact Information: Ensure that your contact information, such as email address and phone number, is accurate. This ensures that you receive notifications about your account. 
4. Scan for Malware: Run through antivirus and antimalware scan on the devices you use to access your SwoopFiber account. Malicious software could be a potential cause of unauthorized access. 
5. Check for Phishing Attempts: Be cautious of phishing emails or messages that may attempt to trick you into revealing your account credentials. Only log in through the official SwoopFiber website.
6. Review Third-Party Access: If you've granted access to third-party applications or services, review and revoke any unnecessary permissions. This helps prevent unauthorized access through integrated services.
7. Secure Other Accounts: If you use similar passwords across multiple accounts, consider changing passwords for those accounts as well to prevent potential unauthorized access.